Nowadays, many countries are implementing e-government including Malaysia. The implementation of electronic government started since the introduction of Multimedia Super Corridor (MSC) in 1996 by the Malaysian government. This implementation will improve the government operates internally and also how it delivers services to the people of Malaysia. Besides that, it also can improve the convenience, accessibility and quality of interactions with citizens and businesses.
The vision of e-government is to transform administrative process and service delivery through the use of IT and multimedia. According to the survey on international e-government ranking list, Malaysia’s ranking is 25th out of 32 countries in terms of e-government usage growth. It is due to Malaysian government put in efforts to promote e-government services.
Most of the e-government project implementations are currently in progress. The 7 projects of the Electronic Government Flagship Application are Project Monitoring System (SPP II), Human Resource Management Information System (HRMIS), Generic Office Environment (GOE),Electronic Procurement (EP), Electronic Services (E-Services), Electronic Labour Exchange (ELX)and E-Syariah.
Here are the Malaysian e-government successful application:
* Government’s drive for e-government service
Most of the e-government project implementations are currently in progress. The 7 projects of the Electronic Government Flagship Application are Project Monitoring System (SPP II), Human Resource Management Information System (HRMIS), Generic Office Environment (GOE),Electronic Procurement (EP), Electronic Services (E-Services), Electronic Labour Exchange (ELX)and E-Syariah.
Here are the Malaysian e-government successful application:
* Government’s drive for e-government service
* Electronic Labour Exchange (www.elx.gov.my) has matched 75,000 potential employees with employers since 2005.
* SMS alert on e-government services
* Online renewal of driving licenses
* Electronic filing of income tax forms
* Voter information
* Details for government tenders
* Employment opportunities
Implementing e- government still has some challenges in Malaysia. It can be risky, expensive, difficult and required changes. Ineffective project management, technology failures, funding discontinuity and unrealistic political demand are the problems in the development of e-government implementation. Hence, monitoring and evaluation are essential to effective E-government.. The first priority in Malaysia is improving the core government applications and integrating more services across agencies. Government also need to guide and control the transformation of government into e-government rather than just focusing on introduction of ICTs. At the same time, government need to strengthen the involvement of citizens and businesses use by ICT in public decision must be progress.
In conclusion, the success of e-government implementation in Malaysia is an important factor to determine Malaysia’s progress towards achieving vision 2020 and to build global bridges between Malaysia and other intelligent cities for mutual enrichment.
By Hooi Shang
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